Terms of Service & Privacy

1. Customs and Import Taxes

   Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

2. Processing time for Custom Coats

   The time we need to prepare an order for shipping varies. For details, please contact us.

3. Your Information

   • When placing an order we collect details such as email and postal address, these details will only be used to keep you up to date with your order and any Charlie Parker updates and specials.

   • You can sign up for our mailing list to receive up to date news and specials from us, your information will not be passed on to anyone else.

   • If you contact us through the ‘contact us’ page we will get your name and email address so that we can respond to you however this information will not be used in any other way.

   • Privacy is important to us, we do not and will never sell on personal data to third parties. Your personal data will only be used for the purposes it was collected, email marketing, store updates and fulfilling orders.

4. Your Feedback

   We will occasionally ask for your feedback, as a small business this helps us grow and improve our offering. We love to share customer photos on our website and Instagram. Upon sharing photos and comments with us please keep us informed if you do not want us to share it on our website or social media sites.

5. Customer Care

   We are a small family run business and if there is one thing is important to us it is that our customers are happy. We will always take your feedback seriously and take the time to resolve any complaints made. You can contact us via email charlieparkershoundwear@gmail.com .Please expect us to get back to you within 48 business hours.